Creating an email template at settings requires you to follow the steps below.

• Click on the drop-down at the top right tool-bar.

• Click on "Settings" at the drop-box.

• Click on "Others" at the left of the tool-bar.
• Then you can select the "Email Template" option from there.

• This will take you to the "Email Template" page.
• Here you need to click on "+Create Template".
• You will get a workspace for email creation on the left and tool-box on the right.
• At "Category" select a suitable option depending on the email template you want to create.

• To create a template you have to select and drop from tool-box to workspace.